Complaints & Suggestions - Capstone Real Estate

Complaints & Suggestions

Your Voice Matters to Us

At Capstone Real Estate, we are committed to delivering exceptional service, transparency, and integrity at every step of your property journey. However, we also recognize that there may be times when your experience falls short of expectations — and when that happens, we want to hear about it.

This page exists to give you a voice, whether you’re submitting a formal complaint, offering feedback, or suggesting ways we can improve.

 

What Can You Share With Us?

We welcome all forms of feedback, including:

Service Complaints

  • Concerns regarding communication, timelines, or agent conduct
  • Issues with consultations, valuations, or property management support
  • Delays or dissatisfaction with service outcomes

Suggestions for Improvement

  • Ideas to improve our website, services, communication, or processes
  • Requests for new features, offerings, or support tools

Website or Platform Feedback

  • Technical glitches, navigation problems, or user experience issues

Positive Experiences

  • Did a team member go above and beyond? Let us know so we can recognize them.

How We Handle Complaints

Capstone follows a structured, respectful, and confidential approach to resolving complaints:

  1. Acknowledgment
    You’ll receive confirmation within 1 business day that we’ve received your complaint or suggestion.

  2. Investigation
    The relevant department head or manager will review the matter thoroughly and fairly.

  3. Resolution
    We aim to respond with a resolution or explanation within 3 to 5 business days, depending on the complexity of the issue.

  4. Follow-Up
    In some cases, we may follow up to ensure the issue has been resolved to your satisfaction.

We treat every submission seriously and with the intention of learning, improving, and making things right.

Submit your enquiry


Thank You for Helping Us Improve

At Capstone, we don’t view complaints as criticism — we view them as opportunities to grow and serve you better.
Your feedback helps us build a more responsive, ethical, and client-focused real estate company.

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